/* Canlı destek ziyaretçi balonu ve penceresi (2026-11-02, docs/CANLI-DESTEK.md).
   Renkler kurumsal tema değişkenlerinden (docs/KURUMSAL-RENK.md); SiteStyle yüklenmeyen sayfada egitimfoni varsayılanları.
   Bütün seçiciler .cd altında: sitenin Bootstrap 3 / BaseStyle kurallarıyla çakışmasın. */
.cd {
  --cdKoyu: var(--hero, #2b3240); --cdKoyuYazi: var(--on-hero, #eef2f9); --cdVurgu: var(--honey-koyuda, #f0b53a);
  --cdBtn: var(--cta, #f3b32b); --cdBtnYazi: var(--cta-ink, #2a2418); --cdBtnUst: var(--cta-hover, #e6a51c);
  --cdYumusak: var(--honey-soft, #f6ecd3); --cdMetin: #1f2430; --cdSoluk: #667085; --cdCizgi: #e4e7ec; --cdZemin: #f6f7f9; --cdKart: #fff;
  --cdAlt: 20px; --cdYan: 20px;
  font-family: inherit; font-size: 15px; line-height: 1.45; color: var(--cdMetin);
}
.cd *, .cd *::before, .cd *::after { box-sizing: border-box; }
.cd [hidden] { display: none !important; }
.cd :where(button, input, textarea) { font: inherit; color: inherit; margin: 0; } /* :where → sıfır öncelik; bileşen renkleri kazanır */
.cd form { padding: 0 !important; margin: 0; transition: none; } /* site: "body form { padding-top }" */
.cd :where(button) { cursor: pointer; }
.cd :where(label) { font-weight: 400; margin: 0; max-width: none; display: block; }
.cd :where(a) { color: inherit; }
.cd :focus-visible { outline: 3px solid var(--cdVurgu); outline-offset: 2px; }
.cdSr { position: absolute !important; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }

/* ---- balon ---- */
.cdBalon { position: fixed; z-index: 9990; bottom: var(--cdAlt); right: var(--cdYan); width: 60px; height: 60px; border-radius: 50%; border: 0; padding: 0;
  background: var(--cdKoyu); color: var(--cdVurgu); box-shadow: 0 10px 28px rgba(16, 24, 40, .28), 0 2px 6px rgba(16, 24, 40, .16);
  display: flex; align-items: center; justify-content: center; transition: transform .18s ease, box-shadow .18s ease, bottom .2s ease; }
.cd.cdSol .cdBalon { right: auto; left: var(--cdYan); }
.cdBalon:hover { transform: translateY(-2px); box-shadow: 0 14px 32px rgba(16, 24, 40, .32); }
.cdBalon svg { width: 28px; height: 28px; }
.cdRozet { position: absolute; top: -2px; right: -2px; min-width: 22px; height: 22px; padding: 0 6px; border-radius: 11px; background: #d92d20; color: #fff;
  font-size: 12px; font-weight: 700; line-height: 22px; text-align: center; box-shadow: 0 0 0 2px #fff; }
.cdBalonEtiket { position: fixed; z-index: 9990; bottom: calc(var(--cdAlt) + 12px); right: calc(var(--cdYan) + 72px); background: var(--cdKart); color: var(--cdMetin);
  border-radius: 12px; padding: 8px 12px; font-size: 13.5px; box-shadow: 0 6px 20px rgba(16, 24, 40, .16); white-space: nowrap; pointer-events: none;
  animation: cdBelir .3s ease both; }
.cd.cdSol .cdBalonEtiket { right: auto; left: calc(var(--cdYan) + 72px); }
.cd.cdAcik .cdBalon, .cd.cdAcik .cdBalonEtiket { display: none; }

/* ---- pencere ---- */
.cdPanel { position: fixed; z-index: 10000; bottom: var(--cdAlt); right: var(--cdYan); width: 380px; max-width: calc(100vw - 32px);
  height: min(620px, calc(100vh - var(--cdAlt) - 24px)); background: var(--cdKart); border-radius: 18px; overflow: hidden;
  box-shadow: 0 24px 60px rgba(16, 24, 40, .28), 0 4px 12px rgba(16, 24, 40, .12); display: flex; flex-direction: column; animation: cdAcil .2s ease both; }
.cd.cdSol .cdPanel { right: auto; left: var(--cdYan); }
@keyframes cdAcil { from { opacity: 0; transform: translateY(12px) scale(.98); } to { opacity: 1; transform: none; } }
@keyframes cdBelir { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: none; } }

.cdUst { background: var(--cdKoyu); color: var(--cdKoyuYazi); padding: 14px 10px 14px 18px; display: flex; align-items: center; gap: 10px; flex: none; }
.cdUstMetin { flex: 1; min-width: 0; }
.cdUst h2 { margin: 0; font-size: 16px; font-weight: 700; line-height: 1.3; color: inherit; font-family: inherit; letter-spacing: 0; }
.cdDurum { display: flex; align-items: center; gap: 6px; font-size: 12.5px; opacity: .88; margin-top: 2px; }
.cdNokta { width: 8px; height: 8px; border-radius: 50%; background: #98a2b3; flex: none; }
.cdNokta.acik { background: #32d583; box-shadow: 0 0 0 3px rgba(50, 213, 131, .25); }
.cdUstDugme { width: 38px; height: 38px; border-radius: 10px; border: 0; background: transparent; color: inherit; display: flex; align-items: center; justify-content: center; flex: none; }
.cdUstDugme:hover { background: rgba(255, 255, 255, .12); }
.cdUstDugme svg { width: 20px; height: 20px; }
.cdMenu { position: absolute; top: 58px; right: 12px; background: var(--cdKart); color: var(--cdMetin); border-radius: 12px; box-shadow: 0 10px 30px rgba(16, 24, 40, .2);
  padding: 6px; min-width: 210px; z-index: 2; }
.cdMenu button { display: block; width: 100%; text-align: left; border: 0; background: none; padding: 10px 12px; border-radius: 8px; font-size: 14px; }
.cdMenu button:hover { background: var(--cdZemin); }
.cdMenu .cdTehlike { color: #b42318; }

.cdGovde { flex: 1; overflow-y: auto; background: var(--cdZemin); padding: 16px; overscroll-behavior: contain; position: relative; }
.cdAlt { flex: none; border-top: 1px solid var(--cdCizgi); background: var(--cdKart); padding: 10px 12px; }

/* ---- formlar ---- */
.cdGiris { font-size: 14.5px; color: var(--cdMetin); background: var(--cdKart); border-radius: 14px; padding: 14px 16px; margin-bottom: 14px; border: 1px solid var(--cdCizgi); }
.cdGiris small { display: block; color: var(--cdSoluk); font-size: 12.5px; margin-top: 6px; }
.cdForm { display: grid; gap: 12px; }
.cdAlan > span { display: block; font-size: 13px; font-weight: 600; color: var(--cdMetin); margin-bottom: 5px; }
.cdAlan > span em { font-style: normal; font-weight: 400; color: var(--cdSoluk); }
.cdAlan input, .cdAlan textarea { width: 100%; border: 1px solid #d0d5dd; border-radius: 10px; background: #fff; padding: 10px 12px; font-size: 15px; line-height: 1.4; color: var(--cdMetin); }
.cdAlan textarea { resize: vertical; min-height: 96px; }
.cdAlan input:focus, .cdAlan textarea:focus { border-color: var(--cdKoyu); outline: 3px solid rgba(var(--honey-rgb, 240,181,58), .45); outline-offset: 0; }
.cdIki { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.cdIpucu { font-size: 12.5px; color: var(--cdSoluk); margin-top: -4px; }
.cdOnay { display: flex !important; gap: 10px; align-items: flex-start; font-size: 13px; color: var(--cdMetin); line-height: 1.45; cursor: pointer; }
.cdOnay input { width: 20px; height: 20px; margin-top: 1px !important; flex: none; accent-color: var(--cdKoyu); }
.cdOnay a { text-decoration: underline; font-weight: 600; }
.cdBal { position: absolute !important; left: -10000px; top: auto; width: 1px; height: 1px; overflow: hidden; }
.cdHata { background: #fef3f2; color: #b42318; border: 1px solid #fecdca; border-radius: 10px; padding: 9px 12px; font-size: 13.5px; }
.cdBtn { display: inline-flex; align-items: center; justify-content: center; gap: 8px; min-height: 46px; padding: 0 18px; border-radius: 12px; border: 0;
  background: var(--cdBtn); color: var(--cdBtnYazi); font-weight: 700; font-size: 15px; width: 100%; transition: background .15s; }
.cdBtn:hover { background: var(--cdBtnUst); }
.cdBtn[disabled] { opacity: .6; cursor: progress; }
.cdBtnIkincil { background: #fff; color: var(--cdMetin); border: 1px solid #d0d5dd; font-weight: 600; }
.cdBtnIkincil:hover { background: var(--cdZemin); }
.cdBilgi { text-align: center; padding: 18px 8px; }
.cdBilgi h3 { margin: 6px 0 6px; font-size: 18px; font-weight: 700; color: var(--cdMetin); font-family: inherit; }
.cdBilgi p { margin: 0 0 14px; color: var(--cdSoluk); font-size: 14px; }
.cdBilgiIkon { width: 56px; height: 56px; border-radius: 50%; background: var(--cdYumusak); color: var(--cdKoyu); display: inline-flex; align-items: center; justify-content: center; }
.cdBilgiIkon svg { width: 28px; height: 28px; }
.cdDugmeler { display: grid; gap: 8px; }

/* ---- mesajlar ---- */
.cdListe { display: flex; flex-direction: column; gap: 6px; }
.cdMsj { max-width: 84%; display: flex; flex-direction: column; }
.cdMsj .cdBaloncuk { padding: 9px 13px; border-radius: 16px; font-size: 14.5px; line-height: 1.45; white-space: pre-wrap; overflow-wrap: anywhere; word-break: break-word; }
.cdMsj .cdBaloncuk a { text-decoration: underline; }
.cdMsj .cdMeta { font-size: 11.5px; color: var(--cdSoluk); margin-top: 3px; display: flex; gap: 6px; align-items: center; }
.cdMsj.ben { align-self: flex-end; align-items: flex-end; }
.cdMsj.ben .cdBaloncuk { background: var(--cdKoyu); color: var(--cdKoyuYazi); border-bottom-right-radius: 5px; }
.cdMsj.o { align-self: flex-start; }
.cdMsj.o .cdBaloncuk { background: #fff; color: var(--cdMetin); border: 1px solid var(--cdCizgi); border-bottom-left-radius: 5px; }
.cdMsj.o .cdAd { font-size: 12px; font-weight: 600; color: var(--cdSoluk); margin: 0 0 3px 4px; }
.cdMsj.sistem { align-self: center; max-width: 92%; }
.cdMsj.sistem .cdBaloncuk { background: transparent; color: var(--cdSoluk); font-size: 12.5px; text-align: center; padding: 4px 8px; }
.cdMsj.bekliyor .cdBaloncuk { opacity: .65; }
.cdTik { font-weight: 700; letter-spacing: -2px; }
.cdTik.okundu { color: #1570ef; }
.cdGun { align-self: center; font-size: 11.5px; color: var(--cdSoluk); background: #eaecf0; border-radius: 999px; padding: 2px 10px; margin: 6px 0; }
.cdSira { align-self: stretch; background: var(--cdYumusak); color: var(--cdMetin); border-radius: 12px; padding: 10px 12px; font-size: 13.5px; display: flex; gap: 10px; align-items: center; margin: 4px 0 8px; }
.cdSira .cdNabiz { width: 10px; height: 10px; border-radius: 50%; background: var(--cdVurgu); flex: none; animation: cdNabiz 1.4s ease-in-out infinite; }
@keyframes cdNabiz { 0%, 100% { opacity: .35; transform: scale(.85); } 50% { opacity: 1; transform: scale(1.1); } }
.cdYaziyor { font-size: 12.5px; color: var(--cdSoluk); padding: 2px 4px 0; min-height: 18px; display: flex; gap: 6px; align-items: center; }
.cdUc { display: inline-flex; gap: 3px; }
.cdUc i { width: 5px; height: 5px; border-radius: 50%; background: var(--cdSoluk); animation: cdUc 1.2s infinite; }
.cdUc i:nth-child(2) { animation-delay: .2s; } .cdUc i:nth-child(3) { animation-delay: .4s; }
@keyframes cdUc { 0%, 80%, 100% { opacity: .3; transform: translateY(0); } 40% { opacity: 1; transform: translateY(-3px); } }
.cdBaglanti { position: sticky; top: -16px; margin: -16px -16px 10px; background: #fffaeb; color: #93370d; font-size: 12.5px; padding: 6px 12px; text-align: center; border-bottom: 1px solid #fedf89; z-index: 1; }

/* ---- yazma alanı ---- */
.cdYaz { display: flex; gap: 8px; align-items: flex-end; }
.cdYaz textarea { flex: 1; resize: none; border: 1px solid #d0d5dd; border-radius: 12px; padding: 10px 12px; font-size: 15px; line-height: 1.4; max-height: 140px; min-height: 44px; background: #fff; }
.cdYaz textarea:focus { border-color: var(--cdKoyu); outline: 3px solid rgba(var(--honey-rgb, 240,181,58), .45); outline-offset: 0; }
.cdGonder { width: 44px; height: 44px; border-radius: 12px; border: 0; background: var(--cdKoyu); color: var(--cdKoyuYazi); display: flex; align-items: center; justify-content: center; flex: none; }
.cdGonder[disabled] { opacity: .45; cursor: default; }
.cdGonder svg { width: 20px; height: 20px; }
.cdSayac { font-size: 11.5px; color: var(--cdSoluk); text-align: right; margin-top: 4px; }
.cdSayac.uyari { color: #b42318; }

/* ---- puan ---- */
.cdYildizlar { display: flex; justify-content: center; gap: 4px; margin: 6px 0 14px; border: 0; padding: 0; }
.cdYildizlar legend { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); }
.cdYildizlar label { cursor: pointer; display: inline-flex !important; }
.cdYildizlar input { position: absolute; opacity: 0; width: 1px; height: 1px; }
.cdYildizlar svg { width: 36px; height: 36px; fill: #d0d5dd; transition: fill .12s, transform .12s; }
.cdYildizlar label.secili svg, .cdYildizlar label.uzerinde svg { fill: var(--cdVurgu); }
.cdYildizlar input:focus-visible + svg { outline: 3px solid var(--cdVurgu); outline-offset: 2px; border-radius: 6px; }

/* ---- telefon: tam ekran ---- */
@media (max-width: 640px) {
  .cdBalon { width: 56px; height: 56px; }
  .cdBalonEtiket { display: none; }
  .cdPanel { inset: 0; width: 100%; max-width: none; height: 100%; height: 100dvh; border-radius: 0; bottom: 0; right: 0; left: 0; }
  .cdUst { padding-top: calc(12px + env(safe-area-inset-top, 0px)); }
  .cdAlt { padding-bottom: calc(10px + env(safe-area-inset-bottom, 0px)); }
  .cdAlan input, .cdAlan textarea, .cdYaz textarea { font-size: 16px; } /* iOS yakınlaştırmasın */
  .cdIki { grid-template-columns: 1fr; }
  html.cdKilit, html.cdKilit body { overflow: hidden !important; }
}
@media (prefers-reduced-motion: reduce) { .cd *, .cd *::before { animation: none !important; transition: none !important; } }
@media print { .cd { display: none !important; } }